For the majority of people, online shopping is problem-free, which permits you to explore and make the most of the attractive deals, discounts, cash back schemes, coupons, freebies and other offers. Perhaps, there could be risks as well and the most evident ones include danger of identity theft, credit/debit card details being stolen, substandard product, item not delivered on time, privacy and confidentiality being compromised, how to return the product if it is damaged, etc. We have been able to gather and reflect some of the possible doubts/queries with their answers below for added practicality of our revered consumers.
Q1 How do I know your website is reliable and trustworthy to shop online?
A1 You can check the authenticity of our website by just seeing its web address, which starts with ‘https’ instead of ‘http,’ as this demonstrates a secure and safe webpage.
Q2 What are the customer rights if they receive a faulty product?
A2 Like any professional cancellation and return agreement of a company, the customer can easily return a product to us if it is delivered in a damaged or faulty condition.
Q3 Can a customer protects its online purchase?
A3. Yes. A customer can easily protect its online purchase as we employ foolproof security and safety procedures for all the online payments made by the customers. The details of debit/credit cards are never compromised; hence rest assured that sensitive information is saved accurately in our database.
Q4 What types of online payments do you accept?
A4 For extra practicality and convenience of our respected clients, we accept a wide variety of online payments such as PayPal, credit/debit card and internet banking as well.
Q5 Do you accept Cash on Delivery (COD) payment?
A5 No. we don’t accept cash on delivery payment mode.
Q6 Are your medicines genuine and safe to use?
A6 Yes. All the drugs we sell are in fact clinically sanctioned by United States Food and Drug Administration (USFDA). Moreover, we only procure top quality medicines from established pharmaceutical companies and store them in a completely hygienic environment. So, be assured of getting only the finest medicines from us every time.
Q7 What is your overall policy for returns?
A7 If you receive a faulty or damaged parcel, don’t hesitate to contact us immediately so that you can return your product without any delay. We will employ every possible effort to process the returned order thoroughly and release the refund instantly.
Q8 How to resend the faulty item?
A8 If you have received a damaged item, notify us immediately. You can easily send the package back to us through standard post.
Q9 When to expect the refund amount?
A9 As soon as we get the item in a saleable and unusable condition, we will make the refund within 24-48 hours.